A desktop/tower computer with a separate monitor is recommended. • Dual boot machines, Netbooks, and Tablets are prohibited from use. • All-in-One computers are not currently compatible with any client programs. • Depending on what client program a call center chooses to service requirements may vary. CPU Speed: Dual-core 2.8 GHz or better or Intel i class or AMD Phenom X2 class or better Atom, Celeron, Pentium and Opteron processors are not permitted. Hard Drive : 20 GB or more of available space 60 GB or more of total space. Memory : 4 GB of RAM or better. Operating System : Windows 7 or Windows 10 Windows 8/8.1 not supported by some clients. Standard Connection and Speed: Hard-wired connection (no wireless) Minimum 10 mbps download / Minimum 3 mbps upload. Maximum Latency Threshold : 120 milliseconds (ms). Monitor Recommendations : 1280 x 1024 (SXGA) screen resolution 1920 x 1080 (Full HD or 1080p) Dual monitors may be required on some client programs Dual monitors are not supported on programs that use the Arise Secure Desktop (ASD) device.
Mac Requirements • Macs must have an Ethernet port • MacBook Air and Mac USB-C ports will not be supported • Boot Camp and a licensed version of Windows (please see page 2 for acceptable Windows operating systems) MUST be installed. Please note that Arise Technical Support WILL NOT be able to provide assistance with the installation of Boot Camp and/or Windows or any questions related to it. CPU Speed: Intel Core i5 2.7 GHz processor or better. Hard Drive : 20 GB or more of available space 60 GB or more of total space. Memory : 4 GB of RAM or better. Operating System : MAC OS X 10.10 Yosemite or higher See page 2 for acceptable Windows operating systems.
Agents must service on the computer they use to perform the PC Scan at time of enrollment. If it is determined the computer is different than the one used at time of enrollment, and it is incompatible with the client program, neither a refund nor a voucher will be issued. These requirements are minimum requirements for use of the Arise Platform only. Certain client programs may have increased, or additional, requirements. Please review all opportunity announcements carefully for details regarding such requirements.
USB headset with microphone (required for Certification). Logitech, Plantronics, Microsoft, or similar brands recommended. Suggestions: • Plantronics PLNAUDIO478 USB • Logitech USB H570e • Jabra UC VOICE 150. Hard-wired Telephone and headset (required for Production/Servicing) : Plantronics S12 or similar recommended.
Internet Explorer 8, 9, 10, or 11 on Windows 7, 8 or 10 : Certain client programs may require specific versions of Windows. Windows 8/8.1 not supported by some clients. Please see the Client Opportunity Announcement for details. (Optional) Mozilla Firefox or Chrome for Windows.
Microsoft Security Essentials for Windows 7; Windows Defender for Windows 8 or 10 : Other security software may be incompatible and should be avoided. Technical support may be refused if your company’s software configuration is not compatible with the Arise Platform or is determined to cause incompatibilities with client required servicing software. Call Centers and their agents are responsible for maintaining the security and reliability of their equipment. The following items are considered security risks to the Arise Platform and, upon detection, may subject your company to the suspension or termination of its MSA or SOW: ▪ Malware infected software ▪ Virtualized Operating Systems (i.e.: VMWare, Parallels, etc.) ▪ Non-Arise provided VPN software or Proxy settings ▪ TOR or other privacy software.
Hard-wired broadband Internet service via DSL, Cable, or Fiber Optic connection : The use of wireless connections to access any Arise system at any time is prohibited, even if the connection is encrypted. Connectivity to the Arise Platform through an unauthorized Proxy Service or unauthorized VPN Service is strictly prohibited. Additionally, Satellite, Microwave, and Cellular Hotspot Internet Services are not permitted. USB connected modems are not supported.
Hard-wired land line telephone service : Unless stated otherwise in the opportunity announcement, most client programs are compatible with the following types of services: POTS (plain old telephone service), cable telephony, digital service, or business class VoIP. The service should be connected directly from the wall to your telephone. Softphones and cell phones are not permitted. The servicing telephone line should not interface at any point with the computer. All servicing telephone lines should not have voicemail, fax, or other features on the line (other than unlimited long distance).
Desktop computer and Headset
Telephone and Headset
Phone service (that does not interupt internet)
Residents of California, Connecticut, Maryland, Massachusetts, New York, Oregon or Wisconsin will not be eligible.
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